WHY YOU CAN TRUST MINKZ FURNITURE & HOMEWARES – OUR GUARANTEE AND FAQ’S
It’s real peace of mind knowing you are working with a company that stands by its word and protects you. PLUS, here are the most frequently asked questions and our answers to them. These answers should assist you to make the right decisions as you create the ‘perfect look’ for your home…
There’s an old saying – ‘all that glitters isn’t gold’ – and that means when it comes to buying furniture, you need to look a bit deeper to be 100% confident you are getting strongly constructed, high quality furniture you can trust – from a reputable company that is there for you if something does go wrong – with solid long-life warranties…
At Minkz we protect your important furniture investment by taking care of all of the above, with longer Warranties on our products than most other furniture companies – plus the additional peace of mind that if and when things do go wrong outside of your warranty period, we will do everything we can to help you. We will always endeavour to source spare parts or offer advice on how the problem can be solved.
Additionally, as we have certified Interior Designers available to work with you through the complexities of creating the ‘perfect look’ for your home.
At Minkz we want you to be totally confident you have made exactly the right selection of furniture – every piece – every product – no exceptions! This is why you’ll love shopping at Minkz…
1. You are guaranteed to be 100% satisfied with any product once it is in your home or we will continue to work with you until you are happy.
2. You are guaranteed to be treated professionally and courteously by all Minkz staff at all times, as befits a valued client. We see our clients as lifelong members of the Minkz family, a relationship to be valued and nurtured for the benefit it brings to both of us.
3. You are guaranteed to have your products delivered to your home on the delivery date scheduled or we will compensate you for any inconvenience.
4. You are guaranteed that, once delivered by the Minkz Delivery Team, your products will be placed in your home exactly where you want them, without damaging either the product or your home.
5. You are guaranteed that all Minkz staff will do whatever they can to help you and provide you with the highest level of customer service available. Our staff go above and beyond duty for our clients and are selected for their willingness to do so.
6. We guarantee that our Minkz Interior Designers and Sales Consultants will provide you with the right information to make an informed decision, without the pressure sales techniques of other stores.
7. We guarantee to provide you with an Interior Design Service superior to any available in the market, without hassle or high expense. We will help you create the home of your dreams by finding out what YOU want and making it a reality, with professional advice designed to give your home the ‘WOW effect’ – the ‘perfect look’ and feel for your home.
8. We guarantee to provide you with unique and exclusive furniture and homewares every time you come into one of our Minkz showrooms. We are constantly updating our ranges, sourced directly from some of the best manufacturers around the globe.
9. You are guaranteed to be protected by long-life Warranties on our products. In many cases, these exceed other furniture manufacturers’ Warranties. (Please ask for details on any product at any time).
10. You are guaranteed that any Minkz store credit issued to you has no time limit and can be used to purchase any other product, at any time, at your convenience. ..
Your satisfaction with every aspect of our Minkz products or services is guaranteed.
If you are dissatisfied with any aspect of your experience with us at Minkz Furniture & Homewares, just call our Customer Service Officer on 08 95817336 and we will handle any problem quickly and efficiently… That is our promise to you – and we stand by our word.
David & Fiona Steddy
Owners of Minkz Furniture & Homewares
Minkz Peace of Mind Warranties
Minkz have a wide range of furniture products selected from some of the best manufacturers around the globe and our warranties are more comprehensive, and in many cases longer, than those other furniture stores offer.
Just ask for full warranty details on any product from our staff (the minimum on most products is 12 months). And here is a further brief guide:
Lounges and Sofas:
Frame – Lifetime warranty
Leather & Stitching – 5 year warranty
Fabric – covered by the fabric house manufacturer (check details with us)
Foam – 10 year warranty
Webbing – 10 year warranty
Mechanisms – 2 year warranty
Furniture items other than lounges – 1 year warranty
Minkz Furniture & Homewares Frequently asked Questions:
1. Are your Sofas made with 100% cowhide? What leathers are your Sofas made from?
All our Sofas and Lounges use 100% Cowhide leather for long-lasting quality and comfort. We do not use Buffalo or Camel-hide; these are cheaper than Cowhide but do not offer the same qualities. Minkz uses mainly leathers dyed in a vat with the Drum-rolled method so that the colour goes all the way through, instead of just spraying the colour on the surface. We have over 100 leather colours to choose from and will advise you on the most suitable leather to suit your needs. NO vinyl is ever used on our Sofas or Lounges as it does not look the same, and wears poorly over time compared to the long-lasting qualities of cowhide leather.
2. Do you use wood veneer or paper veneer? What is the difference?
Minkz does not use paper veneer or melamine. All our veneer furniture is made from real oak wood veneer which is thicker, more durable and easier to repair than paper veneer. Real timber veneer has all the beautiful qualities of solid timber, without the price tag and with the extra durability of being the perfect material to manufacture modern furniture from. You care for your timber veneer furniture just as you would solid timber furniture and if you do happen to scratch it, you can easily use a repair pen to touched it up.
3. How durable is your lacquered furniture?
Minkz lacquered furniture is very durable because we only use a two-pac lacquer, which is the best quality lacquer on the market. This isn’t the same as the cheap lacquer or paint finishes. It is much more durable – and it doesn’t chip or scratch as easily. It also has a UV protector in it to reduce discolouring whereas cheaper finishes can discolour very quickly. You can also use a car polish to get out minor scratches, as you would with a car’s paint finish. (It’s the same durable finish). If by accident a product does get quite heavily scratched, it can easily be repaired at a fraction of the cost of replacing a whole new unit.
4. What is the structure of your furniture made from?
Minkz use solid MDF board, not chip board or corrugated cardboard like most of the other furniture in the market. Solid MDF board is stronger and more durable – it doesn’t warp or crack, and can withstand a lot more weight. Be careful when you buy furniture as many other retailers sell cheaper units however the materials that they are made from is inferior and the units are structurally not as strong and quite likely to bow over time. As we design most of the Minkz Furniture Range, all of our furniture designs are inspected by structural engineers to ensure the frame, supports and materials used will perform as required and all our products go through vigorous quality assurance checks as part of the manufacturing process and once again in our warehouse.
5. What makes your products different from your competitors?
Mostly our biggest difference is we don’t shy away from spending more to get better quality. Things such as solid veneer wood tables as opposed to paper veneer, heavy gauge stainless steel not light weight table frames, chair frames etc. We only use heavy duty gas lifts in our bar stools so they won’t loose gas and stop working, our leather comes in a range of different grades & colours to suit all kinds of wear and tear. We also have a range of exclusive lines so you won’t find our products anywhere else.
Beyond our product range we also have a Qualified Interior Designer on the floor at each of our stores, who can give free advice in store and also do fee for service in home consults.
We also don’t stop our service when you walk out the door, we can install your furniture, hang your paintings and take away the rubbish for you.
6. Does Minkz offer Interest-free Terms?
Yes, we offer GE finance on 6, 12 and 24 month Interest Free. Ask in-store for more details.
7. What is your refund policy?
In the unlikely event you would like to return your purchase, Minkz will be happy to offer you a store credit to the value of your purchase, or you can swap the item for another.
8. If I don’t like the art when I get it home in my house, can I return it?
Yes – you may return it, and you are entitled to a store credit. We will work with you to find a piece that you are 100% happy with.
9. Why is your furniture more expensive than some other retailers?
Minkz specify far superior materials compared to those used by most other furniture suppliers. Minkz offers bigger products which are manufactured to the highest standards, by skilled and experienced craftsmen. Our furniture ranges are not like mass-produced items, which are usually of inferior quality and only worth half as much as the price some other retailers ask for them. Please ask our team for specific Product Information if you would like to know more about what makes our products superior to the competition.
10. Does Minkz Offer Leather and Fabric Protection?
Yes – we help protect your leather and fabric upholstery from stains, coffee, red wine, 5-year-olds with crayons, accidental damage and more! Minkz offers a 5 year leather and fabric protector that gives you and your family peace of mind. It acts as a defence barrier against staining by slowing down the absorption of many liquids, and is made from water-based, environmentally friendly materials. Keep in mind though, spills do need to be attended to quickly to ensure the best possible result. You new sofa will be protected and have a wonderful safeguard against permanent staining from food and drink. For details, check the warranty and instruction booklet or ask a Minkz team member in store for more details.
11. Does Minkz offer an In-Store Interior Design Service?
Yes – Minkz offers an In-store Interior design service, where a qualified Minkz Interior Designer will work from your plans or photos to help create the home of your dreams – and we also offer our very popular, easy 3-Step In-Home Interior Design Service, where the Minkz consultant will come to your home.
12. Can Minkz deliver?
Yes – we can wrap, deliver and unpack all of your goods. These are then fully assembled and placed exactly where you want them. We will even take away all the rubbish. It couldn’t be easier with Minkz.
13. Are my goods covered by Transit Insurance?
Yes – if you choose to get Minkz to deliver your furniture, you can rest assured that your goods are fully insured right up until the delivery staff leave your home. If you elect to pick up your own goods, you take ownership at the store.
14. If I order a product, can I rely on the delivery dates you give me?
Minkz has five warehouses stocked full of our products, so most of our stock is available to you immediately. On the odd occasion that we may need to order something in for you, we will give you reliable dates of when you can expect to receive the product so as not to inconvenience you.
15. What happens if the furniture doesn’t fit the space?
If you find that the furniture doesn’t fit the space once it has been delivered to your home, we will be happy to give you a credit for the product so that you may choose something more suitable. And we will assist you to do this.
16. Can you hang art and assemble beds?
Yes – Minkz offer a professional hanging service to ensure that your beautiful artworks are perfectly displayed. We can also put your beds together and put the mattresses on the bases, saving you time and strain on your back!
17. What if I am building a home, and I am not ready to have my products delivered?
Minkz can store your furniture in our warehouse for up to 12 months free of charge, until your home has been completed.
18. What makes you qualified to give advice?
Furniture, Homewares and Interior Design is our area of ‘expertise’. We have built our businesses on word of mouth and reputation. We can be trusted with our advice. Perth’s leading Interior Designers use and love our products. We have Qualified Interior Designers at every showroom to assist you with your purchasing decisions. We have supplied furniture and homewares to thousands of Western Australian families, done countless display homes, fitted out hundreds of apartment – and we promise to work with you until you are 100% satisfied with your selections.
19. Are the products going to last?
Our owners and designers travel the globe sourcing the best quality products. We want our clients to be absolutely thrilled with their purchase and we will never knowingly supply a product that doesn’t do what we say it will. We always endevour to source the best products available and use the best materials available for the given price point of the product. We offer warranties on all of our products.
20. What hours are you open?
7 Days a week, most days of the year.
Osborne Park:
9.30am – 5.30pm Monday-Friday
Sat 9.30am-5pm
Sunday 12 noon-4pm
Melville:
9.30am – 5.30pm Monday-Friday (Thursday till 8pm)
Sat 9.30am-5pm
Sunday 12 noon-4pm
Mandurah:
9.00am – 5.00pm Monday-Saturday
Sunday 12 noon-4pm
For answers to any further queries, feel free to ring us at the Minkz showroom closest to you:
Melville – 14 / 276 Leach Highway – Phone (08) 9330 3688
Osborne Park – 2/420 Scarborough Beach Road – Phone (08) 9242 4277
Mandurah – 3/68 Reserve Drive – Phone (08) 9581 7336
Or email us at info@minkz.com.au – or visit our website: www.minkz.com.au
